TERMS & CONDITIONS

Last Updated: 16 July 2025

 

Welcome to the website of Rose James (Pty) Ltd ("we", "us", or "our"). By accessing and using our website and services, you agree to be bound by the following Terms & Conditions. Please read them carefully before using this site or engaging our travel planning services.

 

Use of website

 

You may browse this website for personal, non-commercial use only. You agree not to misuse, copy, reproduce, distribute, or modify any part of the site without our prior written consent.

 

We reserve the right to modify or discontinue any part of this website or the services offered without prior notice.

 

Enquiries and bookings

 

• Submission of an enquiry form does not constitute a confirmed booking.

• All services and travel packages are subject to availability and final confirmation from us and our suppliers.

• Once an itinerary has been finalised, a booking agreement with detailed terms, payment schedules, and cancellation policies will be provided.

• You are responsible for ensuring that all information provided (e.g., names, travel dates, preferences) is accurate and complete.

 

Pricing and payment

 

• Quoted prices are subject to change until a booking is confirmed and payment is received.

• All prices are quoted in US Dollars (US$) unless otherwise stated.

• Full or partial payment may be required to secure bookings, depending on supplier policies.

• Payment details and schedules will be outlined in your travel proposal or booking agreement.

 

Cancellations and refunds

 

Cancellation policies vary depending on the suppliers involved in your itinerary (e.g., accommodations, activities, and flights). Full details will be included in your booking agreement.

 

• Cancellation charges may apply, including non-refundable deposits or third-party penalties.

• Refunds, if applicable, will be processed based on the supplier’s terms and may be subject to administrative fees.

 

Travel requirements and insurance

 

• You are responsible for obtaining all necessary travel documentation, including valid passports, visas, vaccinations, and travel insurance.

• We strongly recommend that all travellers purchase comprehensive travel insurance to cover unforeseen cancellations, medical expenses, lost luggage, and other travel-related risks.

• We will not be liable for any costs incurred due to your failure to meet entry, health, or other travel requirements.

 

Liability disclaimer

 

While we work only with reputable partners and suppliers, Rose James (Pty) Ltd acts solely as an intermediary and cannot be held responsible for any loss, damage, injury, delay, or inconvenience caused by third-party providers, natural disasters, political events, or other circumstances beyond our control.

 

Intellectual property

 

All content on this website — including text, images, logos, and design — is the property of Rose James (Pty) Ltd and may not be copied, distributed, or used without written permission.

 

Privacy

 

We respect your privacy. All personal data collected through this website will be handled in accordance with our Privacy Policy.

 

Governing law

 

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of the Republic of South Africa. Any disputes arising will be subject to the exclusive jurisdiction of South African courts.

 

Contact us

 

If you have any questions about these Terms & Conditions or your use of the website, please contact us:

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Rose James (Pty) Ltd

Email: reservations@rosejames.co.za

Phone: +27 82 817 2997